Due to particularly attractive earnings opportunities, given the right strategic and conceptual approach, after-sales, service and maintenance have become strategic focus areas which have caught the eye of the most result-oriented business leaders.

By developing new service concepts and creating a targeted strategic collaboration between sales & marketing and service & after-sales, companies can ensure ongoing long-term earnings by entering into service and maintenance contracts in connection with new sales. This also enables the company to further develop the customer partnership and build a long-term customer relationship.

Managers have often regarded service only as a technically based activity, failing to recognize and realize the commercial development and earnings opportunities that are inherent in the service & after-sales function.

Companies looking for a highly developed, effective and optimized service & after-sales organization need result- and business-oriented leaders who have a conceptual way of thinking as well technical insight and in-depth understanding of business economics.
Leaders in service & after-sales need to be strong negotiators, communicators and motivators with a strong customer orientation and understanding.

Friis International has the necessary competences to identify and select the most successful candidates with the perfect industrial background to match the strategy of the client, both today and in the coming years. And as an adviser to and sparring partner for corporate management we can assist in ensuring that our clients achieve the required results by identifying and attracting the best-qualified leaders via an energetic and targeted search process.

We also assist our clients in appointing senior managers under the service & after-sales leader in areas such as maintenance, service, after-sales and training.

To discuss your leadership needs, please contact us.